Experts in Performance Based Rewards & Motivations
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Call Centers

Call Centers

Call centers require employees to be highly motivated and productive. Employee sales incentives keep employees focused on important sales goals and driven to sales success.

CMC has the unique and proven incentive and rewards tools you need.


Case Study

SALES INCENTIVE TO INCREASE CALL CENTER PRODUCTIVITY
“Incentive and Reward Program”

Background
AMS’ experience is typical of call center businesses, their biggest challenges are productiivity and employee turnover. Their solution is a program that rewards producitivity, both short and longer term plus longevity/tenure.

Issues/Objectives

  • Create goals that keep employees focused and productive on a daily basis
  • Establish longer term goals that keep employees motivated and improves attendance
  • Recognize success and tenure that motivates successful employees and creates aspirational goals for the staff.
  • Sell more magazine subscriptions

CMC Solution

  • Create a points reward program that rewarded each of the success metrics of the business
    • Phone productivity
    • Call Quality
    • Sales
    • Attendance
  • Tournament of Champions competition established team (departmental) competition that increased morale and created peer performance pressure

Program Results

  • Employee turnover was reduced by 23% over twelve months.
  • Company exceeded annual goals first full year by 11% (18% increase over LY)
  • Referral program netted in excess of 15 new client leads and 3 new contracts
  • Cost of programs was 4% of increased sales.

Our Clients
Testimonial

Red McCombs Ford
I recently went on a trip to Los Angeles and I must say it was an overall great experience. I arrived in Los Angeles on New Year's Eve and was greeted right away by a very friendly driver that was going to take us to our hotel. Our hotel was great and the staff was very friendly. As soon as we checked in they gave us our Rose Bowl tickets along with our very nice Rose Bowl gear. The stay at the hotel was great! Not only did we enjoy the many amenities of the hotel, but we were enjoyed the city as well. Our hotel was conveniently located right in the middle of Pasadena, so we were able to explore the city during the day, and had an amazing time discovering the nightlife. Our seats at the game were so close and in the perfect location.

I am very pleased on how perfectly planned everything was. I really couldn't have asked for a better trip.
Doris C.

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