Experts in Performance Based Rewards & Motivations
CONTACT INFO
(800) 238.5659
info@capitolmarketing.com
BANNER TITLE

Lorem ipsum dolor sit amet con sectetur adipiscing elit...

Call Centers

Call Centers

Call centers require employees to be highly motivated and productive. Employee sales incentives keep employees focused on important sales goals and driven to sales success.

CMC has the unique and proven incentive and rewards tools you need.


Case Study

SALES INCENTIVE TO INCREASE CALL CENTER PRODUCTIVITY
“Incentive and Reward Program”

Background
AMS’ experience is typical of call center businesses, their biggest challenges are productiivity and employee turnover. Their solution is a program that rewards producitivity, both short and longer term plus longevity/tenure.

Issues/Objectives

  • Create goals that keep employees focused and productive on a daily basis
  • Establish longer term goals that keep employees motivated and improves attendance
  • Recognize success and tenure that motivates successful employees and creates aspirational goals for the staff.
  • Sell more magazine subscriptions

CMC Solution

  • Create a points reward program that rewarded each of the success metrics of the business
    • Phone productivity
    • Call Quality
    • Sales
    • Attendance
  • Tournament of Champions competition established team (departmental) competition that increased morale and created peer performance pressure

Program Results

  • Employee turnover was reduced by 23% over twelve months.
  • Company exceeded annual goals first full year by 11% (18% increase over LY)
  • Referral program netted in excess of 15 new client leads and 3 new contracts
  • Cost of programs was 4% of increased sales.

Our Clients
Testimonial

Dear Billy,
We used the “Vacation on Us” package to encourage salons to buy a new retail line from us. The program was a great success! In most cases a salon carrying one line from Standard doubled their commitment. Because we offered a limited number of vacations, the salons had an urgency to commit before all the vacations were gone. We also established 50 new retail outlets during the 60 day event as well. Our cost of this promotion will be an investment that pays off for years to come. We look forward to our next promotion with Capitol.
Kevin L.
Standard Beauty Supply
CAPITOL MARKETING CONCEPTS: 696 1st Ave N., Suite 400 • St. Petersburg, FL 33701 • P: 800.238.5659 • info@CapitolMarketing.com

© 2012 Capitol Marketing Concepts I Created and Maintained by WSI.