Experts in Performance Based Rewards & Motivations
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Call Centers

Call Centers

Call centers require employees to be highly motivated and productive. Employee sales incentives keep employees focused on important sales goals and driven to sales success.

CMC has the unique and proven incentive and rewards tools you need.


Case Study

SALES INCENTIVE TO INCREASE CALL CENTER PRODUCTIVITY
“Incentive and Reward Program”

Background
AMS’ experience is typical of call center businesses, their biggest challenges are productiivity and employee turnover. Their solution is a program that rewards producitivity, both short and longer term plus longevity/tenure.

Issues/Objectives

  • Create goals that keep employees focused and productive on a daily basis
  • Establish longer term goals that keep employees motivated and improves attendance
  • Recognize success and tenure that motivates successful employees and creates aspirational goals for the staff.
  • Sell more magazine subscriptions

CMC Solution

  • Create a points reward program that rewarded each of the success metrics of the business
    • Phone productivity
    • Call Quality
    • Sales
    • Attendance
  • Tournament of Champions competition established team (departmental) competition that increased morale and created peer performance pressure

Program Results

  • Employee turnover was reduced by 23% over twelve months.
  • Company exceeded annual goals first full year by 11% (18% increase over LY)
  • Referral program netted in excess of 15 new client leads and 3 new contracts
  • Cost of programs was 4% of increased sales.

Our Clients
Testimonial

Dear Ilene,
Just wanted to drop you a line saying your company helped increase our sales at our company. By using the “Vacations on Us” program in conjunction with our booking program, we were able to increase sales by more than 15% over last year. We set goals by customer to make sure the trips were truly earned. These goals were met and surpassed by all 85 customers who earned their trips. We also awarded 5 trips to employees whose total customer sales exceeded their goals.

Thanks again for helping us achieve our goals and for your terrific support throughout the program.

Jim W.
President
Briggs and Stratton
Engine Power Division

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